FAQ's . Shipping. Returns. Custom Orders

Custom orders:

I love making custom items. You are very welcome to contact me with any ideas that you have, and I will gladly arrange a quote for you. craftystuffknits@gmail.com

Made to order: 

Most of my goodies are made to order-- see the orange banner at the top of the page for the current time before shipping.

RTS: (ready to ship)

These goodies will be sent within 1-2 business days, after payment.

Payment:

I offer PayPal or Credit card
Credit cards are processed by Shopify Secure payment portal, and are not held or seen by Crafty Stuff Baby Knits.
(Did you know that you can pay by credit card using the PayPal checkout, even if you don't have a PayPal account ? Follow the PayPal option, and just below where it asks you to log in, you will see a block that says "pay with Debit or Credit card" )

Shipping

  • Shipping from London, UK. 
  • Local UK shipping: Via Royal Mail 1st Class. 
  • International Shipping: Your parcel is shipped, with international tracking. It takes on average 5 – 14 days for orders to be delivered to their destination, but in some cases it may be longer, please allow up to 4 weeks. (please note that shipping to Canada and Australia may take longer)
  • Shipping is via Royal Mail. If you would like a shipping upgrade to UPS , please message me 
  • The item will be shipped to the address given at the time of your purchase. I will not be responsible for lost parcels sent to an address given incorrectly by the buyer.
  • I cannot accept responsibility for delays in delivery due to unforeseen circumstances( e.g. strikes, customs inspections, etc.)
  • Any and all applicable customs duties, taxes and fees are the sole responsibility of the customer.

Your Privacy:

Your information (email, address etc) are only collected in order that I may process your order, and for tax purposes only. No information is shared in any way. Payment is via PayPal / Shopify Credit Card Portal, for your protection.
See more information in my GDPR Data Protection Policy 

Returns :

Please contact me if you have any problems with your order.

  • I gladly accept returns and cancellations
  • Contact me within 14 days of delivery, and ship items back within 21 days of delivery, in an unused, saleable condition. 
  • Goods are to be returned by tracked mail
  • The buyer is responsible for the original shipping costs and the cost of the return postage.
  • The following items can't be returned or exchanged: Custom or personalised orders / Items on sale

Lost parcels:

If an order doesn't arrive with the buyer within 30 business days of sending (due to unforeseen circumstances), I will re-send a replacement, but this will happen one time only.. 

Additional policies and FAQs

Your baby hats and props are made by me, in a smoke free, pet free home, in London, UK.

PLEASE NOTE : All my baby bonnets and outfits with buttons, embellishments and neckties are to be used with caution as these could be a choking hazard. They are meant to be used, supervised, as a photo-prop. If you would like a baby to wear a hat as clothing, please request a beanie instead.